Privacy Policy for Umbra Pizza
Umbra Pizza ("we", "our", or "us") is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy describes how we collect, use, and disclose personal information when you use our site for browsing our menu, placing online orders, or contacting us.
Information We Collect
We collect various types of information from and about users of our site, primarily to provide and improve our services.
- Personal Information You Provide Directly: This includes information you give us when you place an order, create an account, sign up for our newsletter, contact us with inquiries, or participate in promotions. This may include your name, email address, phone number, delivery address, and payment information.
- Order Details: Information related to your orders, including items purchased, order history, and preferences.
- Technical Data and Usage Information: When you access our platform, we automatically collect certain information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how users interact with our site.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Process and Fulfill Your Orders: Managing your takeaway, delivery, and catering orders, processing payments, and providing customer service related to your orders.
- To Improve Our Services: Understanding how our site is used to enhance user experience, improve our menu offerings, and optimize our online ordering system.
- To Communicate with You: Sending order confirmations, updates, promotional offers, and responding to your inquiries. You may opt out of promotional communications at any time.
- For Marketing and Personalization: Tailoring our marketing messages and offers to your interests, based on your past orders and browsing habits.
- To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements.
Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, delivery partners, IT support, marketing services). These partners are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no internet transmission is ever completely secure or error-free.
Your Rights (GDPR)
As a data subject under GDPR, you have certain rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: Umbra Pizza, Keppel Bay Drive, Singapore, 098382, Singapore
- Phone: +6589904659